Tuesday, October 27, 2009
Monday, October 5, 2009
Choosing the a LPO/BPO that works for you
By Robert Grande, Senior Business Development Manager at codeMantra, LLC
LPO/BPO companies are spawning all around in large number, everyone wants to ride the wave in current business trends associated with the legal industry; offering a myriad of services from administrative, help desk, document coding, document review, web site development, to case abstraction and software development both in wholesale and retail segments.
As a vendor in the litigation support services field with more than 15 years experience, I have found that providing timely, cost efficient and high-quality product and service is a mandatory, obvious as it seems, supported by dedicated client relations to ensure longevity and business retention for both the vendor and client.
Simply you need to be accountable, accessible and adaptive to your client. Some points to consider in choosing that right partner…
1. Focused service offering – not one who claims to offer everything.
a. Your coding vendor now offers document review.
2. Commitment and dedication with signed NDA & Confidentially Agreements
a. Ensure that your provider will remain wholesale and not turn to retail
3. Data Security is paramount - location and security measures effective
a. Is your data stored in the US or offshore
b. What is their information management system
c. Backup procedures and Redundancy systems
4. Documented processes and procedure
a. Can they provide detailed paperwork on their systems
5. Customer Relationship and experience with your Sales person
a. Accountability
b. Availability
c. Knowledge
LPO/BPO companies are spawning all around in large number, everyone wants to ride the wave in current business trends associated with the legal industry; offering a myriad of services from administrative, help desk, document coding, document review, web site development, to case abstraction and software development both in wholesale and retail segments.
As a vendor in the litigation support services field with more than 15 years experience, I have found that providing timely, cost efficient and high-quality product and service is a mandatory, obvious as it seems, supported by dedicated client relations to ensure longevity and business retention for both the vendor and client.
Simply you need to be accountable, accessible and adaptive to your client. Some points to consider in choosing that right partner…
1. Focused service offering – not one who claims to offer everything.
a. Your coding vendor now offers document review.
2. Commitment and dedication with signed NDA & Confidentially Agreements
a. Ensure that your provider will remain wholesale and not turn to retail
3. Data Security is paramount - location and security measures effective
a. Is your data stored in the US or offshore
b. What is their information management system
c. Backup procedures and Redundancy systems
4. Documented processes and procedure
a. Can they provide detailed paperwork on their systems
5. Customer Relationship and experience with your Sales person
a. Accountability
b. Availability
c. Knowledge
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